Refund policy

30-Day Return Window

You may request a return within 30 days of receiving your item.

To be eligible, the item must be in the same condition that you received it—unused, unworn, with tags, and in its original packaging.
A receipt or proof of purchase is required.

To start a return, please contact us at support@zegzog.com

Items returned without first requesting a return will not be accepted.

Return Shipping Costs

Return shipping is the responsibility of the customer.
We will provide instructions on how and where to send your return once your request is approved.

Non-Returnable Items

We cannot accept returns for:

  • Food items or other perishables
  • Custom or personalized items
  • Personal care and hygiene products
  • Hazardous materials, flammable liquids, or gases
  • Sale or clearance items
  • Gift cards

If you are unsure whether your item qualifies, please reach out to our support team.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • damaged
  • defective
  • or if you receive the wrong item

Please contact us immediately.
You will be eligible for a full refund or replacement, and return shipping will be covered by us for these cases.

Processing Time for Returns

Once your returned item arrives at our facility, please allow up to 3 business days for processing.

Restocking Fees

A restocking fee of up to 50% may be applied for:

  • items returned outside of our policy window
  • items that are used, worn, damaged, or missing parts
  • items not returned in original packaging
  • items that differ significantly from the condition in which they were shipped

Exchanges

For the fastest service, return the item you have.
Once your return is approved, you may place a new order for the product you want.

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason.

The item must still be unused, unworn, and in its original condition and packaging.
Proof of purchase is required.

Refunds

After your return is received and inspected, we will notify you of the approval or rejection of the refund.

If approved, the refund will be issued to your original payment method within 3-5 business days.
Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@zegzog.com