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Order Processing: All orders will be dispatched within 2 business days.

Shipping Rates and Delivery Times:

    • Orders under ¥5,000 JPY: A flat rate of $12.99 AUD applies (7-14 days).
    • Orders over ¥5,000 JPY: Enjoy complimentary shipping (7-14 days).

     *For regional areas, please allow an additional 2-3 business days for shipping.

    Refunds, returns, and exchanges

    We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 
    In the event that your order arrives damaged in any way, please email us as soon as possible at support@zegzog.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
    If you have any further questions, please don't hesitate to contact us at support@zegzog.com.